Returns & Repairs

Merchandise Returns

You don't even have to call us if you have a problem with the merchandise you've received. If you are not completely satisfied with any item purchased from us, simply return said item in original condition for a replacement, exchange, or full refund.

To return products:
1) Contact us to secure a Return Merchandise Authorization (RMA) Number and
2) Fill out a Return and Exchange Form, then
3) Send the completed form with the product in the original packaging, then place this package in a second box to protect against damage.

Be sure to include your name, address, email and daytime phone so that your return can be processed. Please insure your package in case it is lost or damaged. You may also wish to send it via a delivery service that can track its return. To assure speedy handling, please ship it directly to:

Brooks-Range Mountaineering Equipment Co.
4725 Thornton Avenue
Fremont, CA 94536-6408 USA
Phone: +1 510.797.7980 / Fax: +1 510.797.3214

Shipping charges are non-refundable and the item you return should be in the condition you received it — unused with all boxes, instruction cards and documentation intact. If you have questions about our No Hassle Guarantee please feel free to email us at: info-at-brooks-range.com.

Climbing Gear

In order to protect our customers, returns on most climbing gear will not be accepted unless directed by a Brooks-Range employee.


Apparel & Equipment Repair

We only wash and perform repair work on Brooks-Range products. All money or items found in pockets will be either discarded or donated. California law requires that products be clean before they are accepted for repair.

We endeavor to complete repair work in an efficient and timely manner, but due to various factors the timeframe for repairs may be from four (4) to six (6) weeks. If you need expedited service, please contact us to discuss options.

For repair services, secure a Return Authorization (RA) Number by contacting Brooks-Range and completing a Warranty/Repair Form found in: http://brooks-range.com/pdf/WarrantyRepair.pdf. Send the completed form with the product in the original packaging, then place in a second box to prevent damage. Make sure to include your name, address, email and daytime phone so that your request can be processed. Please insure your package in case it is lost or damaged. You may also wish to send it via a delivery service that can track its return.

 

Authorized Repair Centers

Brooks-Range Mountaineering Equipment Co. authorizes other companies to perform warranty and repair services for apparel products. Apparels for repair should be sent directly to the authorized apparel repair center. For a list of current authorized apparel repair centers, refer to http://brooks-range.com/warranty-repair.

 

Apparel Repair

Rainey Pass, Inc.
4415 Stone Way North • Seattle, WA  98103
Phone: 888-747-7867
email: repair@rainypass.com

If you prefer, particularly with down products, Rainy Pass, Inc. can wash (for a reasonable fee) your Brooks Range down products. Please download and include our Warranty/Repair Form with your package.

 

Equipment Repair

Brooks-Range Mountaineering Equipment Co.
4725 Thornton Avenue • Fremont, CA 94536-6408,  USA
Phone: +1.510.797.7980, Fax: +1.510.797.3214
email: info@brooks-range.com
www.brooks-range.com

Please clean your product before returning it to us, as California law requires that products be clean before they are accepted for review and repair. Shipping charges are non-refundable and the item you return should be in the condition you received it unused with all boxes, instruction cards and documentation intact. If you have questions about our No Hassle Guarantee please feel free to email us at: info@brooks-range.com.

 

 
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