Care & Storage
Warranty Merchandise Returns:
You don't even have to call us if you have a problem with the merchandise you've received. If you are not completely satisfied with any item purchased from us, simply return said item in original condition for a replacement, exchange, or full refund.
To return products, secure a Return Merchandise Authorization (RMA) number and fill out a Return and Exchange Form. Send the completed form with the product in the original packaging, then place this package in a second box to protect against damage.
Make sure to include your name, address, email and daytime phone so that your return can be processed. Please insure your package in case it is lost or damaged enroute. You may also wish to send it via a delivery service that can track its return. To assure speedy handling, please ship it directly to:
Brooks-Range Mountaineering Equipment Co.
4725 Thornton Avenue
Fremont, CA 94536-6408 USA
Phone: +1.510.797.7980
Fax: +1.510.797.3214
Shipping charges are non-refundable and the item you return should be in the condition you received it — unused with all boxes, instruction cards and documentation intact. If you have questions about our No Hassle Guarantee please feel free to email us at: info@brooks-range.com.
Climbing Gear
In order to protect our customers, returns on most climbing gear will not be accepted unless directed by a Brooks-Range employee.
Apparel & Equipment Repair
We only perform repair work on Brooks-Range products. All money or items found in pockets will be either discarded or donated. California law requires that products be clean before they are accepted for repair. For some products, it may be necessary to wash them before performing repair/warranty work.
Repair Costs
For an estimate on repair rates please contact us directly, or one of our authorized repair centers.
Repair Time
We endeavor to complete repair work in an efficient and timely manner, but due to various factors the time frame for repairs may be from four (4) to six (6) weeks. If you need expedited service, please contact us to discuss options.
Repair Procedure
For repair services, secure a Return Merchandise Authorization (RMA) Number by contacting Brooks-Range or completing a Warranty/Repair Form. Send the completed form with the product in the original packaging, then place it in a second box to prevent damage. Make sure to include your name, address, email and daytime phone so that your request can be easily processed. Please insure your package in case it is lost or damaged enroute. You may also wish to send it via a delivery service that can track its return.
Authorized Repair Centers
Brooks-Range Mountaineering Equipment Co. authorizes a limited number of other companies to perform warranty services for apparel products. Apparels for repair should be sent directly to the following authorized apparel repair center. Be sure to fill out and include a Warranty/Repair Form with your product.
Apparel Repair
Rainey Pass, Inc.
4415 Stone Way North • Seattle, WA 98103
Phone: 888-747-7867
email: repair@rainypass.com
If you prefer, particularly with down products, Rainy Pass, Inc. can wash (for a reasonable fee) your Brooks Range down products. Please download and include our Warranty/Repair Form with your package.
Equipment Repair
For all other items (soft goods and hard goods), please ship to:
Brooks-Range Mountaineering Equipment Co.
4725 Thornton Avenue • Fremont, CA 94536-6408, USA
Phone: +1.510.797.7980, Fax: +1.510.797.3214
email: info@brooks-range.com
www.brooks-range.com
Proper Care and Storage
Normal outdoor activities, climbing, ski mountaineering, skiing, backcountry travel, and rescue work are dirty. You must keep all of your equipment clean and well maintained. Treat our fabric products with the same exact care you would use with your climbing ropes. Store our products in a clean, dry environment, out of direct sunlight. Make sure to dry before storing. Keep our products away from heat sources and don’t allow them to contact corrosives such as battery acid and solvents. Never store our products in a folded or stowed position for long periods of time – this is especially important in warm, humid areas.
Cleaning Information
Wash your Brooks-Range products with warm water and mild soap such as White King Flakes® or equivalent. Do NOT use bleach. Drip dry out of direct sunlight until fully dry.
Replacement and Retirement
Retire and replace your Brooks-Range product if the fabric, buckles, straps or any part of the product is damaged, frayed, cut, torn, bent, cracked burnt, melted, faded from exposure to ultraviolet light or the bar tacks of fabric products are showing wear.
No product or piece of gear lives forever. If you can’t have your Brooks-Range product repaired, retire it. Anytime you retire a piece of gear or product, destroy it to prevent future use.
Adopting Equipment
Brooks-Range Mountaineering Equipment Co. strongly discourages secondhand use. Because you should always know the history of your gear, buying used products or equipment is just plain risky. You can’t trust products, information therein, or equipment with an unknown or out-of-date past.
